Frequently Asked Questions

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  • Do your prices include GST?

    Yes, prices are given in New Zealand Dollars and include GST.

  • What are the delivery charges?

    Delivery charges are based on the weight of your order. We will always try to keep delivery charges as low as possible, however there is a minimum charge of $6.50. You will be able to see the delivery charges added to your order at checkout.

  • How can I pay for my order?

    You can either pay by direct bank credit or credit card (by selecting PayPal at checkout) or if you wish to pay by cheque or cash or for different terms please select 'Invoice' at checkout.

  • What is PayPal?

    Paypal is an on-line secure payment company which accepts credit card payments on our behalf. For more details see http://www.paypal.com/.

  • When can I expect delivery of my order?

    We aim to ship your order the next working day after receipt of payment. Delivery timescales are 1-3 days. We will notify you of any shortages or delays to your order.

  • How will my order be delivered?

    Your order will be delivered using NZ Post ParcelPost service.

  • Can I order from outside New Zealand?

    Yes. But you must contact us first as the shipping costs detailed on this website are for delivery within New Zealand only.

  • Are you an NZ Company?

    Yes. We are 100% New Zealand Owned and Operated.

  • What happens to any information I enter in to your site?

    Your privacy is very important to us. You can view our Privacy Statement by clicking in the footer below.

  • Any other questions?

    Please use our on-line form on the 'Contact Us' page.